Privacy Policy

1. Introduction

CARGOFY EXPRESS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and tracking services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely through our payment provider)
• Tracking inquiries and communication preferences
• Business details for commercial accounts

Shipment Information

When you use our shipping services, we collect:

• Sender and recipient names, addresses, and contact details
• Package dimensions, weight, and declared contents
• Tracking history and delivery confirmations
• Customs documentation for international shipments

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and click patterns

3. How We Use Your Information

We use the collected information primarily to:

• Process and deliver your shipments
• Provide real-time tracking updates
• Communicate about your shipments and services
• Process payments and prevent fraud
• Improve our services and customer experience
• Comply with legal obligations and customs requirements
• Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

• Delivery Partners: To complete shipment delivery
• Customs Authorities: For international shipments as required by law
• Payment Processors: To process secure transactions
• Service Providers: For website hosting, analytics, and customer support
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Tracking & Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data centers with access controls
• Regular security assessments and updates
• Employee training on data protection

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing or request restriction
• Data portability
• Withdraw consent for marketing

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Shipment records are typically retained for 7 years for tax and regulatory purposes. You may request deletion of non-essential data at any time.

9. International Transfers

As a global logistics provider, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last updated" date indicates when this policy was last revised.

12. Contact Us

For questions about this Privacy Policy or your data, please contact our Data Protection Officer: